Terms of service

Velvet – Terms of Service



Welcome to Velvet. By accessing our website and purchasing from us, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or placing an order.


These Terms apply to all users of the site, including browsers, customers, and contributors of content.





1. General Conditions



We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service or content without express written permission from Velvet.





2. Products & Descriptions



We take every care to display our products as accurately as possible. However, colours and details may vary slightly depending on your device screen.

All products are subject to availability, and we reserve the right to discontinue any item at any time without notice.





3. Orders & Payments



By placing an order, you confirm that:


  • You are legally capable of entering into a binding contract
  • The information you provide is accurate and complete



We reserve the right to cancel or refuse any order. If we make a change to or cancel your order, we will attempt to notify you using the contact details provided at checkout.


All prices are listed in GBP and include VAT where applicable.





4. Delivery



Delivery times are estimates and not guaranteed. Velvet is not responsible for delays caused by postal services or circumstances beyond our control.


Risk of loss and responsibility for items pass to you upon delivery.





5. Returns & Refunds



Our Returns Policy forms part of these Terms. Items may be returned within 30 days, provided they are unused and in their original condition and packaging.


We reserve the right to refuse refunds for items that do not meet these conditions.





6. Intellectual Property



All content on this site, including branding, images, text, logos, and designs, is the property of Velvet and may not be used, reproduced, or distributed without written permission.





7. Limitation of Liability



Velvet shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website.


Nothing in these Terms limits your statutory rights under UK consumer law.





8. Changes to These Terms



We reserve the right to update or change these Terms at any time. Any changes will take effect immediately upon being posted on our website. It is your responsibility to check this page periodically.





9. Contact Information



If you have any questions about these Terms of Service, please contact us at:


velvetcustomerservice@gmail.com




By using our website and placing an order, you agree to these Terms of Service.

Thank you for choosing Velvet. Luxury is in the details.